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Return Time Limit30 days
Refund TimeFew days
Return LabelRequired
Original PackagingRequired
Return AddressRead below
ExceptionsFabric samples
Promotional goods
Non-website items
Personalized goods unless faulty is a UK-based homeware and furniture retailer that was established in 2010. Besides UK, it also operates in several other European countries like France, Belgium, Germany, Austria, Netherlands, Switzerland, and Spain. In the UK, it has about 7 showrooms so far while in other European countries, it also recently opened some experimental showrooms. was established by serial entrepreneur Ning Li and Brent Hoberman, together with Julien Callède and Chloe Macintosh. It is headquartered in London, UK.

Products of the online furniture and homeware retailer include a range of sofas, chairs, tables, cushions, rugs, lightning, and much more. Returns

Generally, you will not need to return any of its homeware or furniture products but if you are up to a return then the retailer has a great returns policy. Returns Policy

Though most of the items are returnable however return is not available for the following goods.

  • Fabric samples
  • Promotional goods
  • Non-website items
  • Personalized goods unless faulty

You have 30 days from the date of delivery to return your goods. You can return your items by courier if they are small but for returning large items, you must contact the customer services team of the retailer and then proceed to return as per their instructions.

If you want to return the goods that were purchased online then you have to visit online return portal and complete the online returns process. Then repack your items with great care and with original labels send them to the retailer via any recorded courier service. The returning goods must be in a resalable condition with cellophane and other protective structures intact.

Finally, will not pay return shipping charges except if the goods are faulty. Besides, you have also to pay a returns fee which will be decided as per your order’s value. Returns

If you want to return your item or defective product, then return the parcel to the retailer via any recorded courier service after completing your online returns process.

After the approval, your refund will be processed within few days (most probably in a week) and you will be refunded according to the original payment method.

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