Jack Wills is a UK-based popular clothing brand that was established in 1999. The brand sells quality and economical apparel items for men, women, and kids. Besides apparel, the brand also sells women’s bags, accessories, footwear, beauty goods and other merchandise to its consumers.
Products of Jack Wills include clothing items like dresses, skirts, tops, bottoms, jump wear, swimwear, lingerie, dress, shirts, and much more. Jack Wills has a dedicated section of sales items so that its consumers can shop their favorite goods in reasonable prices.
Generally, you will not need to return any of its clothing or any other product but if you are up to a return then the brand has a great returns policy.
Jack Wills Returns Policy
Though most of the items are returnable however return is not available for the following goods.
- Swimwear: if the hygiene sticker or security seal is not in place.
- Underwear: cannot be exchanged or returned without the original packaging, except for tops and bodysuits.
- Accessories: if the original packaging is not intact.
- Personalized goods
- Computer games and magazines etc
You have 28 days from the date of purchase to return your goods. You can return your items in any of its stores but you will receive a credit note or an exchange but if your goods are faulty then you will receive a full refund. For in-store returns, simply bring your goods to the store along with a valid proof of purchase.
But if you want to return the goods to the brand directly then you have to fill out the return form. Then repack your items with great care and with original labels send them to Jack Wills via any recorded delivery service. Retain your postage proof until the final refund.
Finally, Jack Wills will not pay any return shipping charges except if the goods are faulty.
Jack Wills Returns
If you want to return your item or defective product, then return the parcel with its return form to the brand via any recorded mail service.
After the approval, your refund will be processed within few days (most probably in a week) and you will be refunded according to the original payment method.
For more information, please visit the following link, https://help.jackwills.com/en/support/home#folder_80000357195