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HMV Returns

Company NameHMV
Return Time Limit14 days
Refund Time14 days
Return LabelRequired
Original PackagingRequired
Return Returns, Dale House, 31 Dale End, Birmingham, B4 7LN
ExceptionsMystery Boxes, Food, and Drinks

HMV which stands for His Master’s Voice is one of these rare entertainment platforms in the United Kingdom that offer a range of entertainment services. HMV started out as a Gramophone Company in 1921 but now it is one of the leading entertainment companies of the UK. In the late 1990s, the company witnessed a major expansion. HMV also owns Waterstone’s bookshop chain and the music retailer Fopp. Now, HMV has more than 110 stores across the UK, and also it has business operations in other regions and countries of the world. HMV offers a range of products and it products include books, music, films, technology goods and related merchandise, collectibles, clothing items, accessories, video games, and much more.

HMV Returns

Though a majority of HMV customers are satisfied with its products, however, if someone wants to return its products for any reason then he/she can return them as the music retailer has a comprehensive returns policy.

HMV Returns Policy

Certain items like mystery boxes, food, and drinks are not eligible for a return. Moreover, the returning products must be unused, and in perfect condition with the original packaging. All other items except the above-mentioned ones are eligible for returns within 14 days of receipt.

For initiating a return, visit your HMV website and create your returns form. After creating, download it and place it with your return package. Now pack your unwanted items carefully and securely in the original packaging. Then send it to the brand via InPost Lockers or any other recorded courier service and retain your postage proof until final refund. 

HMV Returns

If you want to return a product then you have to visit the website for creating an online returns form. After the creation, download it and send it with the products to the brand in original packaging at the following address. Returns, Dale House
31 Dale End, Birmingham, B4 7LN

Once your return is received and approved then you will get a confirmatory email. After the approval, your refund will be processed within 14 days according to the original payment method.

1 Comment

  1. Konstantinos Terzis

    Hi, i have an order dispatched, but i am leaving the country for a significant amount of time and i will not be able to collect it and i want to return it and have a refund. what can i do?

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