|Company Name||Ella James|
|Return Time Limit||28 days|
|Refund Time||14 days|
|Return Address||Read below|
|Return Link||https://www.Ella James.com/en/customer-service/returns|
Received a faulty item from Ella James? or you simply do not like the new product you bought? Read below to see if you are eligible for a refund from Ella James.
Ella James Returns Policy
Once your item has been delivered to you, you have 28 days to submit a return/refund request to Ella James. In order to do so, you will need to go to the manage orders page on their website or mobile application. Or follow this link: Submit a Return Now
Some of their special items are not returnable or refundable. Damaged items are not eligible for a refund. For special items, it’s best to contact their customer service team before sending the item back, to make sure you will receive a refund.
While most of their products are refundable, the returned items must be in their original condition. Returned items will be reviewed by their team before you’re issued a refund. You must also include the original tag that came with your product in your returns package.
Ella James Returns
The process of return is simple. If you want to return a product then you have to visit the Ella James website or contact the customer support team and get your return authorization. Then repack your goods and follow the return instruction for sending your parcel back to the company.
Ella James Refunds
You will receive a confirmation email once they receive the package in their warehouse. It may take up to 5 working days for them to process your item and decide if you are eligible for a refund.
Once the item is returned to Ella James, it will take them 14 days to process your refund. In case your item is received in an unacceptable condition, they will send the item back to you and you will not be eligible for a refund.