| Company Name | Donner Music |
| Return Time Limit | 30 days |
| Refund Time | 3-7 business days upon receiving the returned item(s) |
| Return Cost | None |
| Original Packaging | Required |
| Return Address | Read below |
| Exceptions | Home Audio |
| Return Link | www.Donner Music.com/en/customer-service/returns |
Received a faulty item from Donner Music? or you simply do not like the new product you bought? Read below to see if you are eligible for a refund from Donner Music.
Donner Music Returns Policy
Once your item has been delivered to you, you have 30 days to submit a return/refund request to Donner Music. In order to do so, you will need to go to the manage orders page on their website or mobile application. Or follow this link: Submit a Return Now
Some of their special items are not returnable or refundable. Damaged items are not eligible for a refund. For special items, it’s best to contact their customer service team before sending the item back, to make sure you will receive a refund.
While most of their products are refundable, the returned items must be in their original condition. Returned items will be reviewed by their team before you’re issued a refund. You must also include the original tag that came with your product in your returns package.
Donner Music Returns
All returns must be authorized by Donner and require a valid Return Authorization (RA) number. Any items returned without a valid RA number will be disposed of by Donner if no customer claims them within 30 days from the date of receipt.
Donner Music Refunds
Donner will process refunds within 3-7 business days upon receiving the returned item(s). Please note that the refund may not immediately appear on your credit card statement and may be reflected in the following billing cycle. Additionally, please allow for 8-15 business days for the bank to transfer the funds back to your card account.