|Return Time Limit||14 days|
|Refund Time||7-14 days|
|Return Address||Read below|
Received a faulty item from DJI? or you simply do not like the new product you bought? Read below to see if you are eligible for a refund from DJI.
DJI Returns Policy
Once your item has been delivered to you, you have 14 days to submit a return/refund request to DJI. In order to do so, you will need to go to the manage orders page on their website or mobile application. Or follow this link: Submit a Return Now
Some of their special items are not returnable or refundable. Damaged items are not eligible for a refund. For special items, it’s best to contact their customer service team before sending the item back, to make sure you will receive a refund.
While most of their products are refundable, the returned items must be in their original condition. Returned items will be reviewed by their team before you’re issued a refund. You must also include the original tag that came with your product in your returns package.
If you wish to request a return and refund, please follow the steps below within 14 calendar days of receiving your product(s):
- Log in to your DJI account.
- Navigate to “My Orders”.
- Locate the specific order you wish to return and click on “Details”.
- On the right side of the item(s) you want to return, click on “Apply for After-sales”.
Once you have submitted your return and refund application, they will review it within 2 working days.
Once the item is returned to DJI, it will take them 7-14 days to process your refund. In case your item is received in an unacceptable condition, they will send the item back to you and you will not be eligible for a refund.