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DJI Returns & Refunds

Company Name DJI
Return Time Limit 14 days
Refund Time 7-14 days
Return Cost None
Original Packaging Required
Return Address Read below
Exceptions Accessories
Return Link

Received a faulty item from DJI? or you simply do not like the new product you bought? Read below to see if you are eligible for a refund from DJI.   DJI Returns & Refunds

DJI Returns Policy

Once your item has been delivered to you, you have 14 days to submit a return/refund request to DJI. In order to do so, you will need to go to the manage orders page on their website or mobile application. Or follow this link: Submit a Return Now

Some of their special items are not returnable or refundable. Damaged items are not eligible for a refund. For special items, it’s best to contact their customer service team before sending the item back, to make sure you will receive a refund.

While most of their products are refundable, the returned items must be in their original condition. Returned items will be reviewed by their team before you’re issued a refund. You must also include the original tag that came with your product in your returns package.

DJI Returns

If you wish to request a return and refund, please follow the steps below within 14 calendar days of receiving your product(s):

  1. Log in to your DJI account.
  2. Navigate to “My Orders”.
  3. Locate the specific order you wish to return and click on “Details”.
  4. On the right side of the item(s) you want to return, click on “Apply for After-sales”.

Once you have submitted your return and refund application, they will review it within 2 working days.

DJI Refunds

Once the item is returned to DJI, it will take them 7-14 days to process your refund. In case your item is received in an unacceptable condition, they will send the item back to you and you will not be eligible for a refund.