|Return Time Limit||14 days|
|Refund Time||30 days|
|Return Address||Read below|
Received a faulty item from DirectDoors? or you simply do not like the new product you bought? Read below to see if you are eligible for a refund from DirectDoors.
DirectDoors Returns Policy:
Once your item has been delivered to you, you have 14 days to submit a return/refund request to Dinny Hall. In order to do so, you will need to go to the manage orders page on their website or mobile application. Or follow this link: you can use this link to Submit a Return Now.
Please note that certain special items may not be eligible for return or refund. Damaged items are also not eligible for a refund. If you have special items, it’s advisable to contact their customer service team before returning the item to ensure a refund can be issued.
While most of their products are refundable, it is necessary for returned items to be in their original condition. Their team will review the returned items before issuing a refund. Additionally, please remember to include the original tag that came with your product in the returns package.
Subject to the following exemptions, you can return any product:
- Special orders of any type
- Bespoke timber
- Bespoke or made-to-order doors & frames
- Bespoke fire, PVC, and composite doors
- Thrusafe aluminum doors
- Sliding doors
- Folding doors
- Telescopic pocket systems
- Unico pocket systems
- Pre-order pocket systems
Please note that these mentioned items are not eligible for return.
In the case of receiving a damaged product from one of their couriers, they are committed to offering an exchange or a full refund. To initiate the process, please notify them within 48 hours of the delivery date by sending an email to firstname.lastname@example.org. Kindly include images of the damage and provide a summary of the issue in your own words. This will assist them in resolving the matter promptly and to your satisfaction.
It is your responsibility to return the goods in unused condition and in the packaging they were supplied including any fitting instructions or other paperwork sent originally within the product. They must be without damage in order to receive a refund, no refunds will be completed until the goods are received and checked for damage or adjustment of any kind. This must be done within 14 days of notification and there would be a 10% handling charge applied to each item returned in good condition and deducted from the overall refund value.