|Return Time Limit||14 Days|
|Refund Time||7 days|
|Return Address||Read below|
|Exceptions||Skin Care items|
Received a faulty item from Dermoi? or you simply do not like the new product you bought? Read below to see if you are eligible for a refund from Dermoi.
Dermoi Returns Policy
Once your item has been delivered to you, you have 14 days to submit a return/refund request to Dermoi. In order to do so, you will need to go to the manage orders page on their website or mobile application. Or follow this link: Submit a Return Now
Some of their special items are not returnable or refundable. Damaged items are not eligible for a refund. For special items, it’s best to contact their customer service team before sending the item back, to make sure you will receive a refund.
While most of their products are refundable, the returned items must be in their original condition. Returned items will be reviewed by their team before you’re issued a refund. You must also include the original tag that came with your product in your returns package.
If you have received your order and would like to initiate a return, please contact email@example.com to begin the process. You have the option to cancel your order within 14 days, provided that the products remain unopened and are returned to them within the same 14-day period.
Once they have received your return, if a refund has been approved, it should be available within 3 to 5 working days. However, please note that it may take up to 7 days for the funds to be credited to your account after you have sent the return.